(Please note that by ordering cleaning services from Good Karma Eco-Cleaning, you acknowledge that you have read and understood the terms of the company and therefore agree to all the terms and policies listed on this website.)
What happens if i am not satisfied with the cleaning job or if something is damaged by the cleaning crew?
In the event that you are not fully satisfied or if something is damaged by our cleaning staff, you have a 24-hours window to file or report your complaint. We advise that you check everything before the cleaners leave your place. That way if something isn't done properly, you can directly speak to the cleaners and correct the situation. Should you fail to report it within the first 24-hours, we no longer have any responsibility.
What if I need to cancel my appointment?
We understand that sometimes things happen beyond our control. We require at least 24 hours cancellation notice prior to a scheduled cleaning. There is a $55 late cancellation/lock-out fee for cancelling or rescheduling a visit in less than 24 hours before the visit. The same fee applies if we are unable to gain access to your home.
Can I get an estimate over the phone?
Yes, with the understanding that without actually viewing the home in its natural condition, we can only estimate how long it will take to clean your home. If we match your budget, we will do our best to clean your place within the conditionally estimated time.
Do I need to sign a contract for regular cleaning service?
The answer is no. You can use our service as long as you are happy with us.
How many people will clean my home?
Normally we send one person to clean your home. Please, consider our minimum cleaning time at 3 hours per each staff member. This means, you should probably order a team of two only in case if you have enough work for 6-8 hours (which will be done in 4, because of the two persons).
Do you always send the same person?
While we always try to schedule the same cleaning person, you may occasionally see a new face. Situations like a schedule change, team member illness, vacation, or new team member training may make it necessary for us to send a substitution. However, we always do our best to send the same employee, who is already cleaned your place in the past.
Can I trust your staff?
We take great care in selecting people to join our team. Our employees are carefully chosen during the hiring process. We conduct a thorough background and reference check on each prospective employee.
How will I know when you are coming to clean?
Your cleaning appointment will be scheduled on a day that is convenient for you. Your house will always be cleaned on that same day based on the frequency of the service you have requested.
Do I need to provide cleaning products?
No. We bring all our cleaning products and use only Eco-friendly products that are good for both your family and your pets.
For hygienic reasons we don't bring vacuum cleaner, mop and cleaning cloths. So we ask our clients to provide us with these supplies.
What about my pets?
If you will not be home while we're cleaning, we do ask that you introduce your pet(s) to our staff on the first visit. Many of our customers also show our teams where the animal treats are located. Our employees are animal-friendly and are used to working around your pet(s).
Do I need to be home while you clean?
Many of our customers work during the day and enjoy coming home to a clean house after a long day. Most of our customers supply us with a key to their home or a code to enter through a garage. Your key is kept safely when not being used by our cleaners.
Can I hire one of your maids directly to perform cleaning or any other services?
We invest significant resources for recruiting, hiring, and training our employees in order to consistently provide the highest quality service to our clients. Our employees have entered into non-compete agreements which prohibit them from, among other things, providing services to our clients outside the scope of their employment with us. Should you wish to hire a current or previous employee for any home-related service outside of your relationship with our company, we charge a referral fee of $3,500. This fee is due within thirty days of notification from Good Karma Cleaning. We ask that you refrain from soliciting our employees directly.
How and when do I pay for the cleaning?
Payment is due at the time of the cleaning. Simply leave a cash or check (please let us know in advance if you are paying my check) in an envelope, on your kitchen counter for our staff to collect.
What forms of payment do you accept?
We accept the following forms of payment: cash, interac e-transfer and personal checks (for regular customers only).